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Thinking Outside the Box: Value-Added RIM Services that Build Sustained Revenue and Customer Loyalty.
IBM and Xerox were once brick and mortar manufacturing operations. Not anymore. To thrive in a changing environment, they used their expertise to drive business, and they have never been more successful. Though customers will need to store records for decades to come, RIM service providers have a range of options for substantially increasing revenue as well as customer loyalty. This session will explain how to make this transition. Among the topics covered are hiring and training the right sales staff, client decision making, client needs, the regulatory climate that is creating the opportunity, and what the new business model looks like.
Thinking Outside the Box will be held Friday, April 12 at 11 am during the 2019 NAID & PRISM International Conference and Expo in Denver,