Consumer Survey Conducted in Australia
Among the presentations during the recent i-SIGMA ANZ Conference in Sydney, Michael Trigwell of Taverner Research unveiled the high-level results a survey of the attitudes and trends of the country’s records management practitioners.
According to i-SIGMA ANZ Chair Renee Pryor, the top line responses largely confirmed what service providers already suspected, and a deeper dive promises granularity that will expose growing opportunities. “Though there was insufficient time before the presentation to fully dissect and cross-reference all the findings,” said Pryor, “we are looking forward to a final report where we can more fully expose how responses and attitudes vary by industry and size of the organization.”
The study itself was conducted with the assistance of the Records and Information Management Professionals of Australia (RIMPA), whose members are often responsible for RIM service procurement.
“We’re aware RIMPA members are more well-informed than the average buyer,” said i-SIGMA CEO Bob Johnson. “As a result, they provide a window into the future of RIM services needs and the future is where all opportunity resides.”
Among the baseline findings were:
- 33% of organization poled mainly rely on paper for operations and record keeping
- Only 7% of respondents operate in a paperless environment
- While 90% report digitization of recordis a priority, approximately 40% have no in-house expertise
- 83% of respondents said secure destruction was better outsourced to a professional
- 94% of respondents said certification by a reputable organization would be the most important buying decision factor, while 74% reported the quality of the service contract would be the second most important buying determinant
The complete study, including cross-referencing and dissection of responses by industry and size will be published early in September.
Additionally, i-SIGMA CEO Bob Johnson is among the featured speakers at this year’s RIMPA conference in Melbourne, 8-11 October.
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