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Operations

“Prepare for” an Audit or “We are Ready” for an Audit – Big Difference!

Early Monday morning an email from the Compliance Officer (CO) of a large client organization has been received by the Operations Manager (OM).  Not the ideal way to start the week. Planning to visit the record and data center on Wednesday, he requests the OM suggest a convenient time. There is no “rule” that a […]

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Inclement Weather Warnings: Customer Service and Marketing Go Hand in Hand

Planning, training, and mock disaster exercises – Three key components of an effective disaster plan.  Regardless of the size of a RIM provider or company service level, the ability to respond internally to the threat of disaster or a potential disaster is critical. One that is well documented, understood by all team members, and available […]

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Abandoned Records Case Study

In a previous PRISM International blog, there was a discussion related to RIM providers responding to issues of abandoned records within a record center.  As a follow-up to that discussion, it is important to address that it is not a matter of if – but a matter of when a record center and team will […]

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