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PRISM Education - Blog

Stay up to date and engage in the latest conversation on matters within the secure destruction industry.

“Prepare for” an Audit or “We are Ready” for an Audit – Big Difference!

Early Monday morning an email from the Compliance Officer (CO) of a large client organization has been received by the Operations Manager (OM).  Not the ideal way to start the week. Planning to visit the record and data center on Wednesday, he requests the OM suggest a convenient time. There is no “rule” that a […]

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Inclement Weather Warnings: Customer Service and Marketing Go Hand in Hand

Planning, training, and mock disaster exercises – Three key components of an effective disaster plan.  Regardless of the size of a RIM provider or company service level, the ability to respond internally to the threat of disaster or a potential disaster is critical. One that is well documented, understood by all team members, and available […]

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Abandoned Records Case Study

In a previous PRISM International blog, there was a discussion related to RIM providers responding to issues of abandoned records within a record center.  As a follow-up to that discussion, it is important to address that it is not a matter of if – but a matter of when a record center and team will […]

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Record Abandonment -Identify RIM Provider Alternatives?

Who pays the bill when the company declares bankruptcy? When a practitioner retires and/or meets an untimely death–who pays the RIM service invoice?  What about the outstanding invoices when a practitioner closes a “single practitioner” office and joins a large consortium practice or medical school? As an example, who pays the invoice for those boxes […]

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Attitude is the Key

By Ray Barry, Managing Partner at Shred America The most important quality that top sales professionals and business owners possess is, without a doubt, a positive attitude. I have never met a great sales professional that had a negative attitude. In sales, as in life, attitude is a major factor in your successes and failures. […]

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Are You Telling Your Clients Your Company is HIPAA Certified?

By: Gail Bisbee, RN, BSN If so – you may be misleading the client! A record center or service provider as a company is not a “certifiable” entity as it pertains to HIPAA. Yet, there are RIM providers who suggest and/or market the company as HIPAA Certified. That is painting the company’s compliance with a […]

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