Pocket Guide

10 QUESTIONS EVERYONE SHOULD ASK ABOUT INFORMATION MANAGEMENT SERVICES


Before choosing a professional to handle your company’s information management needs, ask these important questions

  1. Can I access information 24 hours a day, seven days a week, 365 days a year?
  2. Are your employees required to sign confidentiality agreements?
  3. Do you allow employees to smoke on the premises? What measures do you take to protect information in the event of a fire?
  4. Can I review and photocopy documents onsite? How large is the client viewing area? Are there any time or volume limits?
  5. Are your magnetic media storage facilities and transportation vehicles climate controlled?
  6. What is your normal turnaround time for pickup and delivery? Are emergency delivery services available?
  7. What security measures control access to the building and ensure my confidential information is protected?
  8. What type of inventory tracking system do you have in place?
  9. Does your facility have measures in place to protect my company’s information against damage from natural disasters, such as earthquakes and flood?
  10. If my information needs to be destroyed,what's the process?

Code of Ethics

As a member of PRISM International, we recognize our commitment to a philosophy of professionalism toward our clients, fellow members and the public.Our commitment to each of these is:

TO OUR CUSTOMERS, WE WILL

  • Clearly identify the terms and conditions of our contractual agreements and fulfill them in good faith.
  • Maintain the confidentiality and security of client information resources.
  • Initiate best practices and utilize quality controls in providing information management services.
  • Pledge to keep our facilities, employees, controls and procedures compliant and prepared to fulfill our responsibilities.

TO OUR FELLOW MEMBERS, WE WILL

  • Acknowledge a shared understanding of our serious responsibility in caring for client information assets.
  • Communicate and cooperate effectively in order to maintain high standards of service.
  • Facilitate peer education and participate in information exchanges among members in order to advance and improve the industry
  • Work together to further the professional image of the information management industry.

TO OUR PUBLIC, WE WILL

  • Take seriously any ethical complaint brought against a member
  • Pledge our firm to be a good corporate citizen, fulfilling responsibilities to the communities in which we serve.
  • Continually invest in improving industry knowledge, resources, practices, products and services.
  • Educate others about information management issues.